Helen Park
emergencyFurnace will not fire and it’s 28° overnight — two kids in the house
6701 Burnet Rd, Austin · (512) 555-0330
“Attic unit. Thermostat in the hall. Gas is on.”
6m ago
One-van HVAC techs · after hours
After-hours HVAC answering — no-heat does not leave a voicemail.
The expensive heating and cooling jobs ring after 5. Keep the cell. We answer like the shop and put the ticket on your phone.
This is the text you get instead of “you have one new message.”
Marcus Cole
todayAC blowing warm air, house is 91°
2401 E 5th St, Austin · (512) 555-0914
“Rooftop package unit. Ladder on the south wall.”
34m ago
Elena Voss
scheduledSpring tune-up before it gets hot, last service was two years ago
18 Rio Vista, Kyle · (737) 555-0277
“Gate code 1919. Anytime Tuesday or Wednesday.”
4h ago
You set hours. The dispatcher knows them. no heat in freezing weather is still an emergency at 11 p.m. A quote is not. We do not promise a roll-out you did not agree to. We promise a callback from the HVAC tech.
What the night ticket looks like
This is the text you get instead of “you have one new message.”
Name, callback, address, what’s wrong, how bad, how to get in. You decide whether it is tonight or first light.
The hold still matters at 9 p.m.
Especially at 9 p.m. That caller will try two more shops before they sit down. We text them that you have the job.
Questions shops actually ask
- Do I have to roll out at night?
- No. The ticket says emergency vs today vs scheduled. You know no heat in freezing weather. You decide.
- Is the line 24/7?
- Yes. Your hours are yours. The forward is yours. Disable with *73 if you want silence.
Keep reading
An HVAC answering service that knows no-heat from a tune-up.
Built for one-van HVAC techs. Keep the cell on the van. When you’re on a roof, in an attic, or buried in a condensing unit, we answer like the HVAC company and text you the lead.
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No AC in August does not leave a voicemail.
For one-van shops. A dead furnace in a freeze, or a house at 92°, is not going to sit on hold. Keep the cell on the truck. We answer what you miss and text you the call — system type, how bad, and whether anyone is at risk.
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Forward the HVAC tech cell you already have. Do not print a new number.
The listing stays yours. You dial a few codes. When you’re on a roof, in an attic, or buried in a condensing unit, we pick up.
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Also: Missed-call answering for one-van HVAC techs · Forward your cell.