Rosie, the call-center services, Google Voice — they mostly close the loop with you. A summary in an app. A transcript. Maybe an appointment link. The homeowner is still standing in the water, thumb out, ready to try the next result on Google.
The job is not “we answered.” The job is “they stopped looking.” That is the hold.
What we send
You get the ticket: name, callback, address, issue, urgency, access notes. They get a hold text from the shop: we have it, the owner is calling back. English or Spanish, matching the call.
When we don’t text them
- The call was not a job — spam, a hang-up before we had a number, a solicitor.
- We do not have a callback that isn’t you or our own line.
- You and the caller are the same number, which would be a mess.
Qualified means we can actually reach them and we know what’s wrong. Unqualified still sits in the inbox so you can see it. It does not get a hold text, and it is not a billable “lead.” Minutes are what we bill. The hold is what we do.
Questions shops actually ask
- What does the homeowner get?
- A short text from the shop number: we have the job, you’re calling back. Not a booking link. Not a survey.
- Do they know it’s a robot?
- They just talked to a dispatcher who sounded like your shop. The text is the follow-through. We do not put “powered by” on it.