Forbidden on this line: “press 1 for English,” “para español marque 2,” “would you like Spanish?,” stacking an English sentence and a Spanish sentence in the same breath. That is a call center. It is not a shop.
Street addresses, names, and phone numbers stay as spoken. We do not translate proper nouns. The issue field keeps their words. If those words were Spanish, we add a short English gloss so you can roll without pulling out a dictionary in a crawlspace.
Questions shops actually ask
- Do I need a Spanish greeting?
- No. The greeting is English. The moment they speak Spanish, we stay there. If they switch, we switch. We do not comment on it.
- What language is the text?
- You get the ticket in English, with their words on the issue and a short gloss if they spoke Spanish. They get the hold text in the language of the call.