Helen Park
emergencyFurnace will not fire and it’s 28° overnight — two kids in the house
6701 Burnet Rd, Austin · (512) 555-0330
“Attic unit. Thermostat in the hall. Gas is on.”
6m ago
One-van HVAC techs · answering service
An HVAC answering service that knows no-heat from a tune-up.
Built for one-van HVAC techs. Keep the cell on the van. When you’re on a roof, in an attic, or buried in a condensing unit, we answer like the HVAC company and text you the lead.
This is the text you get instead of “you have one new message.”
Marcus Cole
todayAC blowing warm air, house is 91°
2401 E 5th St, Austin · (512) 555-0914
“Rooftop package unit. Ladder on the south wall.”
34m ago
Elena Voss
scheduledSpring tune-up before it gets hot, last service was two years ago
18 Rio Vista, Kyle · (737) 555-0277
“Gate code 1919. Anytime Tuesday or Wednesday.”
4h ago
Most “HVAC tech answering services” are generic receptionists with a contractor checkbox. They will take a message. They will not hold the caller. They will not know no heat in freezing weather.
What a HVAC tech dispatcher actually does
They talk like an HVAC dispatcher. No heat in a freeze, a carbon monoxide alarm, a gas smell — emergency. A spring tune-up is not. They do not tell anyone to jump out a limit switch.
You’re on a roof with a capacitor in your teeth. The next ring is no heat and a baby in the house. That caller does not wait through four rings and a greeting.
Keep the number on the van
Customers keep calling the cell that’s on Google and the door. You dial star codes. Missed-only, or every inbound call. $39/mo. 250 answered minutes, extra hour $15.
Questions shops actually ask
- Is this an answering service for any HVAC company?
- No. One-van HVAC techs, owner still on the tools. Crews with a CSR already have a phone person.
- Do I get a new number on the truck?
- No. Forward the cell you already have.
Keep reading
After-hours HVAC answering — no-heat does not leave a voicemail.
The expensive heating and cooling jobs ring after 5. Keep the cell. We answer like the shop and put the ticket on your phone.
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No AC in August does not leave a voicemail.
For one-van shops. A dead furnace in a freeze, or a house at 92°, is not going to sit on hold. Keep the cell on the truck. We answer what you miss and text you the call — system type, how bad, and whether anyone is at risk.
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Forward the HVAC tech cell you already have. Do not print a new number.
The listing stays yours. You dial a few codes. When you’re on a roof, in an attic, or buried in a condensing unit, we pick up.
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Also: Missed-call answering for one-van HVAC techs · Forward your cell.