The service
AnswerVan.com answers calls that you forward from your cell, in the voice of your plumbing, electrical, or HVAC shop. We capture a job ticket, text it to you, and text the caller a hold so they stop dialing. We are not a live transfer, a calendar, a CSR, or a replacement phone system.
Who it is for
One-van shops and small crews where the owner is still on the tools. If you have a front desk, this is the wrong product. We may refuse or close an account that is clearly a call-center or always-answer ads shop burning minutes we cannot support, but the published price is the same SKU for everyone.
Your cell, your forward
You must have the right to forward the number you give us. You are responsible for the star codes, for turning them off, and for what your carrier does with them. We issue a forwarding number and attach it to the dispatcher. We do not port your cell.
What you tell us about the shop
Hours, service area, name, and trade have to be true enough that we do not lie on the phone. You do not invent a second tech we can transfer to. We will not promise an arrival time.
Price
$39/mo. Included: 250 answered minutes per UTC month. Extra hour (60 minutes, rounded up) is $15. We keep answering after 250. Hang-ups and spam still use minutes — that is the point of a minute bucket. Billing events are recorded in the product. Card charging may be added later; until it is, we may invoice, pause, or collect another way. Price is in US dollars.
Calls, recordings, texts
Calls may be recorded and transcribed. You authorize us to text you and to text callers with a hold message after a qualified job. You are the shop they called. If your state needs two-party consent, the greeting is the notice. See Privacy and SMS.
No guarantee we catch every job
Carriers fail. Phones fail. People hang up in two seconds. We will not pay you for a job we missed, and we will not take the blame for a job you did not want. Use the disable codes if you need the line quiet.
Acceptable use
- Do not use the line for anything illegal.
- Do not forward a number you do not control.
- Do not try to break, scrape, or overload the app or the voice webhooks.
- Do not resell seats like this is a call center.
Closing an account
You can stop anytime: dial *73 or ##002#, email us to delete the shop. We can close an account for non-payment, abuse, or a shop this product is not built for. Numbers we bought may be released after you leave.
The ugly legal parts
THE SERVICE IS PROVIDED “AS IS.” WE DO NOT WARRANT UNINTERRUPTED ANSWERING. TO THE MAXIMUM EXTENT THE LAW ALLOWS, ANSWERVAN.COM IS NOT LIABLE FOR LOST JOBS, LOST PROFITS, OR INDIRECT DAMAGES, AND OUR TOTAL LIABILITY FOR A CLAIM IS CAPPED AT WHAT YOU PAID US IN THE THREE MONTHS BEFORE THE CLAIM. Some places do not allow these limits. If you are there, they apply only as far as they can.
You will cover us if a claim comes from your misuse, your content, or a call you had no right to forward.
Law
Texas law, ignoring conflict-of-law rules. Courts in Travis County, Texas, unless a law says you get to stay home.
Changes
We may update these terms. The date at the top is the current version. Continued use after a change is agreement. Questions: hello@answervan.com.