AnswerVan.com

One-van plumbers · missed calls

One-van plumbers · missed calls

The burst pipe you didn’t answer is already calling the next plumber.

For one-van shops. Homeowners with water on the floor do not leave a voicemail. They hang up and dial whoever picks up. Keep your cell. We catch the ones you miss and text you the job.

A plumber under a kitchen sink, phone ringing on the floor.

This is the text you get instead of a voicemail.

Mike Chen

emergency

Burst pipe under the kitchen sink — water on the floor

123 Oak St, Austin · (512) 555-0199

“Side gate unlocked. Shutoff in the garage.”

12m ago

Dana Ruiz

today

No hot water, tank is 12 years old

88 Barton Springs Rd, Austin · (512) 555-0412

“Apartment 4B. Manager code 4455.”

47m ago

Priya Shah

today

Main drain backing up into the tub

4107 Guadalupe St, Austin · (737) 555-0104

“Dog in the yard — knock first.”

2h ago

A kitchen flood does not wait for you to wipe your hands. If it rings twice and dumps to voicemail, that job is gone.

Your phone still rings

Missed-call mode: the cell rings in your pocket. If you don’t pick up, you decline, you’re already on a call, or the phone can’t be reached — we answer as the plumbing company. Always-answer is the other switch, if you want the pocket quiet.

Then two texts

You get the ticket. They get the hold. English or Spanish, no “press 1.”

Questions shops actually ask

Do my customers have to call a new plumbing number?
No. They keep calling your cell. You forward missed calls (or every call) to a number we give you. Your Google listing, truck, and invoices stay the same.
Will it try to diagnose the leak?
No. It takes the job the way a shop dispatcher would: what’s happening, how bad, where, who to call back. You get the text. You decide the repair.

Keep reading

Also: Missed-call answering for one-van plumbers · Forward your cell.